Help & Support

Contact support

Email hank@hhsas.com. Include what happened, the level, approximate time and time zone, device model, Android/Android/iOS version, PegPop version, and steps to reproduce it. If useful, attach a screenshot and the support summary from Settings → Help & support. Review the summary before sharing. Clicking an email link opens your mail app; nothing is sent until you send it.

Contact address: Floor 3, Building 29, Longwu Tea Town, Zhuantang Subdistrict, Xihu District, Hangzhou, Zhejiang, China.

Chinese address: 浙江省杭州市西湖区转塘街道龙坞茶镇29号楼3楼。

Missing progress or changing devices

Use the same platform game account if configured. A guest identity held only by the original device cannot by itself recover an account on another device. In Account & progress, review Cloud progress & backup before adopting another save. Keep existing local progress while investigating. A game-account login and the store purchase account are separate.

Purchases and restoring benefits

Use Restore purchases on the permanent-benefits page while signed into the App Store or Google Play account that purchased the benefit. Allow pending operations to finish and check the connection. The store handles payment/refund requests. Deleting a game account does not automatically refund a purchase. Never email card details, passwords or authorization credentials.

Advertisements or a missing reward

Check your connection, then retry from the game when an advertisement becomes available. A rewarded advertisement grants its reward only after the ad service confirms completion. Closing early or a load or display failure may not grant a reward. If the issue continues, tell support the time and placement and include the available support diagnostics. Review Advertising privacy options if that entry is shown in Settings → Privacy & data.

Life timer, downloads, or connection problems

If the life timer is waiting for confirmation, use the game's online time-check option. Additional levels may need a content download; use a stable connection and retry through the in-game download screen. Keep the app's local data while troubleshooting. When contacting support, include the displayed error and whether the problem occurs on Wi-Fi, mobile data, or offline.

Delete a game account or make a privacy request

Android 1.0.8 or later: open Settings → Account & progress, connect/read the current guest or Google game account, then choose Delete game account and complete the permanent-deletion confirmation. This deletes the current game account and its cloud data, plus matching progress and records on that device. Other accounts' records and sound settings are preserved. If a connection or local-cleanup step is interrupted, use Continue account deletion to resume the same request; an unconfirmed result is not shown as success. Attributable analytics cleanup continues separately as described above.

On iOS, use Settings → Account & progress → Delete Apple game account and complete Apple reauthorization and confirmation. Follow any pending Apple authorization-revocation notice. Older Apple-client deletion does not by itself confirm independent analytics removal; contact support for those records.

Outside the app, or if the in-app route is unavailable, email hank@hhsas.com with the subject PegPop account and data deletion. Include the game player/support ID if available, platform and information you want removed; support may request proportionate ownership verification. Do not send passwords, private keys or authorization tokens. Support can handle account and associated-data requests through this route.

Deleting a game account is irreversible. Uninstalling, signing out and deleting an account are different actions. Data on other devices or operating-system/provider backups may require separate handling. Store purchases are managed separately and are not automatically refunded.